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Owned and operated by Premier Wellness Equipment, our support team is ready to assist with any questions about your order or products.

We typically respond within 24 hours on business days
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support@premierwellnessequipment.com
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Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like cold plunges, infrared saunas, and massage chairs may have specific delivery timelines noted on their product pages.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking information within 3 business days of placing your order, please contact us and we will look into it right away.

What is your return policy?

We offer 30-Day Returns on eligible items. Each product page includes specific return details, so please review those before purchasing. For full terms, visit our Return Policy page or send us a message and we will walk you through the process.

Can I exchange an item for a different model?

We are happy to help with exchanges on eligible products within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead. We will guide you through the next steps to get the right equipment in your space.

How do I choose between a cold plunge and an infrared sauna?

Cold plunges and infrared saunas serve different aspects of your recovery routine. Cold plunges use cold water immersion designed to support circulation and post-activity recovery, while infrared saunas use gentle heat designed to promote relaxation and ease muscle tension. Many of our customers incorporate both into their weekly wellness routine.

What should I know before purchasing a massage chair?

Consider the space where your chair will live, the massage techniques that matter most to you, and any specific features like zero-gravity recline or heat therapy. Our product pages include detailed specifications and dimensions so you can make a confident decision. If you still have questions, our team is happy to help you compare models.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Cold Plunge or Sauna Questions
Massage Chair or Recovery Boot Questions
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

Our support team replies within 24 hours on business days so you are never left waiting.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

30-Day Returns

Shop with confidence knowing eligible items are backed by our 30-Day Returns policy.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.